“Empowering” employees does not always work because empowerment comes from initiative and experience. This course motivates employees to action, alleviates their fears, and provides skills for taking initiative.Participants will:
- Identify opportunities to take initiative at work
- Overcome self-limiting thoughts about taking initiative
- Use the “if-then system” to weigh the consequences of action vs. inaction
- Use “I-can” statements vs. “I-can’t” or “you-can’t” statements
- Take initiative to:
- Act without direction
- Communicate that action to the approver
- Make suggestions for change and/or improvements
- Follow up to be sure customers’ needs are met
Audience:
- Frontline employees
- first-level supervisors & managers
- team leaders
Benefits:
- Employees who surprise their supervisors and
co-workers with their responsibility, initiative, and teamwork - Managers able to accomplish more, even with broadened areas of responsibility
Greater responsiveness to customers
Includes:
- Participant Workbook
- 1 Skill Card
- 1 Workshop Evaluation
- 1 Certificate of Completion
LENGTH: 1/2 DAY or 1 DAY
Price: $29.95
Call 800.282.3374 to order. We accept all major credit cards.
