Chief Learning Officer (02/11) Hallowell, Edward M.

A clinical study covering the most significant developments in neuroscience over the past 30 years has yielded the Cycle of Excellence, which consists of five steps that managers can take to make the best use of employees’ talents. The first step is to make sure employees select jobs or tasks they are good at, like to do, or add value to a project or the organization. Smart job selection fuels the next step of connecting individuals to other employees and to a mission, which helps create a positive emotional working environment that inspires people to achieve at the highest level. The third step involves using play, or any activity that gets the imagination involved, to engage people in creative problem solving when they seem dull or apathetic. Drudgery comes with every job, so managers also must challenge the right worker at the right time to contribute something important to the organization, which is the step grapple and grow. And the fifth step is to provide employees with praise, rewards and awards when they work hard and advance so they can shine with a great sense of pride. The Cycle of Excellence melds a wealth of diverse, proven knowledge and wisdom into a logical succession of steps that will galvanize the untapped energy, creativity, loyalty and commitment of employees. The plan can aid managers in their effort to consistently help employees achieve their peak performance.

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EDSI Commentary

Skill gaps are commonplace in all businesses thus necessitating the need for a strategic and continuous training and development program.