Overall Course Objectives
Communicating to Manage Performance is a dynamic skills-based course designed to empower managers, supervisors, and team leaders to build and sustain high performance in day-to-day interactions with effective and consistent communication.
Your managers will gain or enhance skills that allow them to:
- Set expectations.
- Recognize and reinforce performance that is effective.
- Provide clear and timely redirection of performance or behavior that is ineffective or inappropriate.
- Hear and encourage the expression of ideas and issues.
Value the unique contribution of each employee and co-worker.
The CMP Model delivers results of effective performance management!
- Set Goals & Expectations
CMP teaches managers how to be clear and specific so that employees and team members understand their expectations. The course helps model open, honest communication on how to make requests for desired behaviors in ways that will help others listen and understand these requests.
- Create Climate
To assist managers in creating and maintaining a work climate in which employees feel valued and are motivated to be involved in reaching the organizations goals, CMP shows you how to listen more effectively and acknowledge ideas.
- Reinforce & Redirect
To help employees maintain or increase desired performance, CMP teaches managers how to give effective, positive and corrective feedback. This reinforcement acknowledges what employees are doing well and gives them the opportunity to redirect their behavior to correct performance deficiencies.
CMP Provides Skill-Based Course Content
|SKILL 1||Describing Behavior or Results
enables you to communicate clearly and objectively
|SKILL 2||Using I-Statements
allows you to express your viewpoint in a way that promotes listening and cooperation.
|SKILL 3||Giving Positive Feedback
encourages the best possible performance by recognizing and reinforcing effective behaviors and results.
|SKILL 4||Active Listening
demonstrates interest in and understanding of the speaker’s message.
|SKILL 5||Acknowledging Ideas
promotes creativity and innovation by creating a climate where people’s ideas are valued and encouraged.
|SKILL 6||Giving Corrective Feedback
improves performance and develops employees’ capabilities.
A dynamic, performance management course designed to enable managers and leaders to be more objective, consistent and proactive.
Call 800.282.3374 or email: firstname.lastname@example.org about licensing and pricing.