Overall Course Objectives

Communicating to Manage Performance is a dynamic skills-based course designed to empower managers, supervisors, and team leaders to build and sustain high performance in day-to-day interactions with effective and consistent communication.

Your managers will gain or enhance skills that allow them to:

• Set expectations.
• Recognize and reinforce performance that is effective.
• Provide clear and timely redirection of performance or behavior that is ineffective or inappropriate.
• Hear and encourage the expression of ideas and issues.
• Value the unique contribution of each employee and co-worker.

The CMP Model delivers results of effective performance management!

• Set Goals & Expectations
  CMP teaches managers how to be clear and specific so that employees and team members understand their expectations. The course helps model open, honest communication on how to make requests for desired behaviors in ways that will help others listen and understand these requests.
• Create Climate
  To assist managers in creating and maintaining a work climate in which employees feel valued and are motivated to be involved in reaching the organizations goals, CMP shows you how to listen more effectively and acknowledge ideas.
  
• Reinforce & Redirect
  To help employees maintain or increase desired performance, CMP teaches managers how to give effective, positive and corrective feedback. This reinforcement acknowledges what employees are doing well and gives them the opportunity to redirect their behavior to correct performance deficiencies.

CMP Provides Skill-Based Course Content