Dealing with Difficult People provides strategies and tools for dealing with individuals that present “hard-to-work-with” behaviors. Add to that, there are more generations working together than at any other time in history. Generational concerns can be misinterpreted as “difficult” behavior. Attendees will learn the many different types of behavior that can cripple their team, and find new ways of communicating to maximize employee performance each day.
Attendees learn to enhance and expand core management tactics to address particular behavioral types. This practical, results–oriented program is centered on new performance measurements that attendees practice through interactive group activities.
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