How to Use Effective Communication Skills in a Crisis

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Stressful situations have a way of bringing out the best or the worst in people. A crisis at work – whether it’s a small problem or a massive emergency – tests your leadership abilities. If you are calm, confident and decisive, demonstrating coolheaded action and effective communication skills, you will minimize the damage and gain… Read more »

Breaking the Breakdown & Improving Communication Skills

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Conveying ideas and explaining information to others is an essential part of a manager’s job, from daily feedback and instructions to in-depth employee development and training. Many managers have never received formal training on how to relay information in a concise, clear and effective way, yet those who invest time in strengthening their written and… Read more »

4 Tips for Building Emotional Intelligence Skills at Work

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There is no exact formula for professional success, and there will always be debate over which factors are most influential in achieving it– from hard work and intelligence to ambition and opportunity. Recently, there has been an increased awareness about the importance of emotional intelligence skills in the workplace. A well-balanced, mature and effective professional… Read more »

Job Growth Picking Up: Are We Turning a Corner?

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Finally, some optimistic news about the economy: the US unemployment rate is now at 8.9 percent, its lowest level since April 2009. Total payroll employment has grown by 1.3 million, an average of 106,000 per month, since February 2010. The Labor Department reported that the nation’s employers added 192,000 non-farm jobs in February, up from… Read more »

Celebrate National Employee Appreciation Day

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Recognizing the skills and talents of your employees should be an ongoing activity, not just reserved for one day out of the year. However, much like Valentine’s Day is a good opportunity to do something special for the person you love, National Employee Appreciation Day is an excellent occasion to show your employees that you… Read more »

4 Project Management Tips for Success

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Seeing a project through from start to finish, usually while facing challenges such as budget limitations and time constraints, is both an art and a science. A skilled project manager is able to stay on a tight schedule, manage people and tasks smoothly and be flexible enough to make last-minute changes, all without losing sight… Read more »

What’s the Key to Employee Retention: Happiness or Passion?

Posted by & filed under Employee Development, Leadership. CEO Tony Hsieh is known for his unorthodox, yet effective, approach to running a successful business. Building a positive and supportive corporate culture has been his number one priority at Zappos, and he hasn’t been shy about emphasizing the importance of employee happiness in delivering excellent customer service, maintaining employee retention and making profits…. Read more »

3 Reasons Learning and Development Should Be a Priority

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As 2011 begins and employees and managers alike return to work with renewed energy, it is an opportune time to refocus your efforts on organizational goals and priorities. Before you get too deep in your long to-do list of projects and proposals and budgets for the new year, remember that employee learning and development should… Read more »